Return/Refund Policy

Thank you for shopping at The Trendy Treasures. We appreciate the trust you have placed in us for your dropshipping needs. Our goal is to ensure your satisfaction with every purchase, and we are committed to providing a straightforward and transparent return and refund process.

Return Policy:

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    • Items that are damaged or not in their original condition may not be eligible for return.
    • Items sent back to us without first requesting a return will not be accepted.

  2. Initiating a Return:

    • To initiate a return, please contact our customer support within 14 days of receiving your product.
    • Provide your order number and clear photographs of the item(s) you wish to return.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
    • We recommend using a trackable shipping service to ensure that your's return is received.

Refund Policy:

  1. Refund Process:

    • Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days, e.g., 7 days].

  2. Late or Missing Refunds:

    • If you haven't received a refund within the specified timeframe, first check your bank account. Then, contact your credit card company or bank, as there may be processing time before your refund is officially posted.
    • Exchanges:

We currently do not offer exchanges. If you need a different size, color, or product, please initiate a return and place a new order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with clear photographs of the issue. We will work with you to replace the item or issue a refund.

Contact Information:

If you have any questions about our return and refund policy, please contact us.

Changes to This Policy:

We reserve the right to modify this return and refund policy at any time. Any changes will be effective immediately upon posting on our website. Be sure to review this policy periodically for any updates.

Thank you for choosing The Trendy Treasures. We value your business and strive to make your shopping experience seamless and enjoyable.